Quick answers to the most common questions about buying UK brand clothing and customer returns in Pakistan.
What are UK customer returns?
UK customer returns are genuine clothing items originally sold by UK retailers that were returned by shoppers, cancelled before dispatch, or left as end-of-season overstock. They are not damaged or fake — many are unworn and still carry original tags. Retailers sell this stock in bulk rather than restocking it individually, which is how it becomes available at lower prices outside the UK, including in Pakistan.
Are UK customer returns genuine, or are they fake/first copies?
Genuine. UK customer returns are manufactured and originally sold by the actual brand through official UK retail channels. This is different from "first copy" or counterfeit clothing, which is made by a third party to imitate a brand's look without any connection to the real company. UK Customer Returns sources only genuine brand stock — no first copies.
What condition are the items in?
Most items are in excellent, close-to-new condition. Many are unworn returns or unsold overstock rather than used clothing. Product listings note the specific condition of each item.
Which UK brands are available?
Stock varies by season but commonly includes H&M, Marks & Spencer, F&F, Primark, George, Bonmarché, Jack Wills, Charles Tyrwhitt, New Look, Tammy Girl, and other well-known UK high street and premium labels, across men's, women's, and kids' clothing.
How much cheaper is this than buying UK brands new?
Because this stock is sourced in bulk from returns and overstock rather than sold individually at full UK retail price, it's typically available well below both UK retail prices and the cost of importing the same items new into Pakistan.
How long does delivery take in Pakistan?
Orders are processed within 1–3 business days. Delivery within Lahore typically takes 1–3 business days after processing; delivery to other cities in Pakistan typically takes 3–5 business days. Orders are not shipped on weekends or public holidays.
What is the exchange policy?
UK Customer Returns offers a 7-day exchange policy from the date you receive your item. To be eligible, the item must be unworn or unused, in its original packaging, with tags attached, along with proof of purchase. Exchange requests can be made by emailing reservedpk@gmail.com before sending anything back.
How do UK sizes compare to Pakistani sizes?
UK clothing sizing differs from standard Pakistani sizing. It's best to check the specific size chart (in cm/inches) on each product page rather than assuming your usual size number will match, since this is one of the most common reasons for needing an exchange.
How do I place an order or ask a question before buying?
Orders can be placed directly through the website. For questions about sizing, stock, or an existing order, contact reservedpk@gmail.com.
Have a question we haven't answered here? Email us at reservedpk@gmail.com and we'll help you find the right genuine UK brand piece for you — available now in Pakistan at UK Customer Returns.